FAQ

You can book a room using any convenient method:
- by phone (non-guaranteed booking, with payment upon arrival);
- through the Hotel website (guaranteed booking, with full or partial prepayment, depending on the selected rate);
- by e-mail reservation@oktober.spb.ru directly to our reservation department with your request or letter of guarantee with details for non-cash payment

The Best price available is a special rate which is available for online booking through the Hotel website only. The Best price available favorably compares with the Hotel open price but the amount of the rooms available for booking at this rate is limited.

A promotion code let you access the special non-public offers for room booking. If you have a promotion code, put it in a special line in the booking form on the Hotel website.

No, these documents are not required to check in into the Hotel.

Due to the new rules for the provision of hotel services as of 01 January 2021, new conditions apply for accommodation of minor citizens:
Check-in at the hotel of minor citizens under the age of 14 shall be performed on the basis of IDs of their parents (adoptive parents, guardians), accompanying person(s) on condition of submitted performing of notarized agreement from the legal representatives (one of them), and birth certificates of those minors.
Check-in at the hotel of minor citizens over the age of 14 in the absence of legal representative shell be performed on the basis of ID’s of these minors on condition of submitted performing of notarized agreement from the legal representatives (one of them)”.
The hotel keeps the right to refuse to accommodate minor citizens without a notarized power of attorney.

No, pets are not allowed.

From 0 to 3 y.o. - if necessary, a baby cot will be provided free of charge with a prior request a few days before arrival (the service is subject to availability).
From 3 y.o to 11 y.o.- 1200 rub. per day.

In double room – not more than 3 people. An extra bed (folding bed / sofa bed) is available upon request. The price of an extra bed needs to be specified during the room booking.
In double room "Junior Suite" and "Lux" - not more than 4 people. An extra bed (a double folding sofa bed + folding bed) is available upon request. The price of an extra bed needs to be specified during the room booking.

Check-out at 12pm, check-in from 2pm. From 12pm to 2pm is the time for room cleaning.

If you need a guaranteed early check-in (accommodation before 14:00), then you can arrange it during online booking after entering your contact information, selecting the desired check-in time, or contact the reservation department in advance. The price of guaranteed early check-in depends on required accommodation time. Please note that early check-in is subject to availability. In case of non-guaranteed early check-in, guests will be accommodated due to the room availability of their arrival. In case of no available room, the guests can leave their stuff in the luggage room and return later for check-in. No pre-booking of non-guaranteed early check-in.

If you would like to keep the room after 12:00, then you can arrange it during online booking after entering your contact information, selecting the desired check-out time, or contact the reservation department or front deck in advance. The price of late check-out depends on required departure time. Please note that late check-out is subject to availability.

Yes, the cost of the service is 250 rub per guest for the stay.

Yes, the cost of the service is 1600 rub per person. Please contact us via email: reservation@oktober.spb.ru

If you pay directly at the hotel by card or cash, you will receive an invoice with a cash receipt. Final invoice will be provided during check out by request. No accounting documents will be provided for on-line booking via Yandex, Ostrovok, and etc. If your accommodation is a part of business trip, please put a note in the comment form of booking the name of your organization and TIN for the correct paper work of closing documents. To arrange the closing documents, you must provide a power of attorney from the company upon arrival. If you pay by bank transfer, the accounting documents will be sent to the postal address of the organization within 5 working days after the departure of the guest.

Yes, it is possible. Please contact the reservation department in advance or you can arrange it at the reception during check-in into the Hotel.

No, according to the Russian law smoking in the hotel is strictly prohibited in all areas.

Yes, the service is free of charge. The service is provided only to Hotel guests. According to the security rules, items can be stored in the luggage room for no more than 24 hours.

Breakfast is served in the French restaurant “Du Nord 1834 Confectionery”.

The hotel doesn’t have own private parking. Paid public parking is available nearby.

All rooms are equipped with safe-boxes

Yes, free of charge throughout the hotel.

Yes, a guest computer placed on the ground floor.

Common ironing room is located on the 4th floor. You can also use an ironing service (with extra charge).