You can book a room using any convenient method:
- by phone (non-guaranteed booking, with payment upon arrival);
- through the Hotel website (guaranteed booking, with full or partial prepayment, depending on the selected rate);
- by e-mail directly to our reservation department with your request or letter of guarantee with details for non-cash payment
The Best price available is a special rate which is available for online booking through the Hotel website only. The Best price available favorably compares with the Hotel open price but the amount of the rooms available for booking at this rate is limited.
A promotion code let you access the special non-public offers for room booking. If you have a promotion code, put it in a special line in the booking form on the Hotel website.
No, these documents are not required to check in into the Hotel.
Due to the new rules for the provision of hotel services as of 01 January 2021, new conditions apply for accommodation of minor citizens:
Check-in at the hotel of minor citizens under the age of 14 shall be performed on the basis of IDs of their parents (adoptive parents, guardians), accompanying person(s) on condition of submitted performing of notarized agreement from the legal representatives (one of them), and birth certificates of those minors.
Check-in at the hotel of minor citizens over the age of 14 in the absence of legal representative shell be performed on the basis of ID’s of these minors on condition of submitted performing of notarized agreement from the legal representatives (one of them)”.
The hotel keeps the right to refuse to accommodate minor citizens without a notarized power of attorney.
No, pets are not allowed.
From 0 to 3 y.o. - if necessary, a baby cot will be provided free of charge with a prior request a few days before arrival (the service is subject to availability).
From 3 y.o to 11 y.o.- 1200 rub. per day.
In double room – not more than 3 people. An extra bed (folding bed / sofa bed) is available upon request. The price of an extra bed needs to be specified during the room booking.
In double room "Junior Suite" and "Lux" - not more than 4 people. An extra bed (a double folding sofa bed + folding bed) is available upon request. The price of an extra bed needs to be specified during the room booking.
Check-out at 12pm, check-in from 2pm. From 12pm to 2pm is the time for room cleaning.
The guaranteed early check-in before 2pm provided with an extra charge because the hotel keeps the room since a previous day. Please note that the service is subject to availability on the desire date.
In case of a non-guaranteed early check-in, guests will be checked-in according to the room availability at the arrival time. In case of lack of rooms, the guest can leave the luggage in the storage room and return later for accommodation. For more information, please contact us:
tel: 8 812 380 19 20
If you need to leave the room after 2pm we can arrange the evening check-out. The price and the possibility of an evening check-out should be specified in the reservation department.
Please note that the service is subject to availability only.
Yes, the cost of the service is 250 rub per guest for the stay.
Yes, the cost of the service is 1600 rub per person. Please contact us via email.
If you pay directly at the hotel, you will receive an invoice with a cash receipt and a final invoice at check-out (except for payment by the guest via the online booking sites expedia, agoda and others)
If you pay by bank transfer, the accounting documents will be sent to the address of the organization within 5 working days after the departure of the guest.
Yes, it is possible. This service is provided upon arrival at the hotel.
No, according to the Russian law smoking in the hotel is strictly prohibited in all areas.
Yes, the service is free of charge. According to the security rules, items can be stored in the luggage room for no more than 24 hours.
Breakfast is served in the French restaurant “Du Nord 1834 Confectionery”.
The hotel doesn’t have own private parking. Paid public parking is available nearby.
All rooms are equipped with safe-boxes
Yes, free of charge throughout the hotel.
Yes, a guest computer placed on the ground floor.
The hotel has an ironing room. A paid ironing service is also available. For more details, please contact Reception.
Became a Best Western Rewards member, you can earn points and enjoy bonuses and benefits in over 4,100 accommodation options in 100 countries all over the world.
As a Best Western Rewards member, you will get 10 points per $1 spent or airline / partner bonuses for each eligible stay: unexpired bonus points, exclusive extensions (?), room upgrade (subject to availability), welcome card, 500 points or a sweet compliment (of your choice).
In order to pay for your stay with bonus points, during the booking on the official Best Western website (bestwestern.ru), in the “Rates” section, select the “Rewards Points”. This rate only available only for Best Western Rewards members who have enough earned points.
Log in to your Best Western Rewards account on the website bestwestern.ru (or bestwestern.com) and book your reservation. Points will be awarded after your stay at the Hotel.
Important! Points are not awarded in case of booking from third-party resources (booking.com, ostrovok.ru, etc.)